01
No sound or interrupted audio
Check device volume and the selected speaker, headphones, or Bluetooth route. Return to the instrument and touch a tone field after calls or other audio interruptions.
Check the active audio route
PanSphere Support
Start with the shortest path.
Focused help for playing, purchases, local data, and privacy. No account or ticket portal required.
No accountYou do not need to sign in before troubleshooting or contacting us.
Apple handles billingPurchases, restoration, and refunds use App Store systems.
Local sessionsHistory and preferences do not sync through a PanSphere account.
Choose the symptom
Four common paths
02
Restore Pro Lifetime
Open Settings → Pro Access → Restore Purchases. Use the same Apple Account that made the original purchase. Apple manages billing and refunds.
Use the original Apple Account
03
Session history
Sessions and preferences are stored on this device. PanSphere does not provide an account, automatic CloudKit sync, or cross-device session restoration.
Treat history as device-local
04
Privacy and permissions
PanSphere does not require microphone, location, camera, contacts, motion, or health access for current features.
No permission setup required
Still stuck?
Contact Borealbit
Include your device model, iOS version, PanSphere version, and what happened. Please do not send passwords or payment-card details.
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Product facts and support answers stay close.
The FAQ covers offline use, scales, hardware, privacy, Pro Lifetime, and current release limits in direct language.